Signage Installation Conditions

Standard Installation

• Standard installation applies to ground-floor or first-floor areas.

• The installation area must be safely accessible using a step ladder or standard scaffolding.

• Standard installation includes a maximum of three workers.

• Additional labour charges may apply when more than three workers are required.

Difficult Access and Special Equipment

• Installations on the second floor or above must be assessed before confirmation.

• Difficult-access installations must be assessed through photos, videos or a site visit.

• Installations requiring a crane, special equipment or two-level scaffolding may incur additional charges.

Signage Support and Fixing

• Standard pricing applies to signage fixed directly onto a suitable wall or existing structure.

• Metal frames, brackets, poles, additional supports or structural reinforcement are not included unless clearly stated in the quotation.

• Custom supports will be quoted separately after assessment.

Installation Area Safety

• The installation area must be fully cleared before our team arrives.

• No vehicles should be parked near the installation area.

• Customers, staff and unauthorised persons must remain away from the working area.

• Mographic will not be responsible for accidents caused by people entering the restricted installation area.

Wall and Surface Condition

• The client must ensure that the wall or fixing surface is strong, stable and suitable.

• Mographic will not be responsible for damage caused by weak, cracked, damaged or unsuitable surfaces.

• Wall repairs, painting, plastering, waterproofing or reinforcement are not included unless stated in the quotation.

Hidden Cables and Pipes

• The client must inform us of any hidden electrical cables, water pipes or other services behind the installation surface.

• Mographic will not be responsible for damage to hidden services that were not identified before installation.

Electrical Requirements

• A functional electrical point must be available near all luminous signage.

• When no electrical point is available, the required electrical work must be carried out by the client or a qualified electrician.

• New wiring, electrical points, circuit breakers, timers or electrical upgrades are not included unless stated in the quotation.

Power Supply Installation

• All luminous signage is supplied with a power supply.

• Where possible, the power supply should be installed inside the building for easier access and future replacement.

• When indoor installation is not possible, the power supply will be placed inside the signage frame or box, where suitable.

• Future replacement of the power supply is not included unless covered by an applicable warranty.

Client Representative on Site

• The client or an authorised representative must remain on site throughout the installation.

• The representative must confirm the signage position, height and alignment before final fixing.

• The representative must inspect and approve the completed installation.

• Any repositioning or changes requested after installation may be charged separately.

Payment

• Any outstanding balance must be fully settled immediately upon completion of the installation.

• Payment must be cleared before the installation team leaves the site.

Weather and Postponement

Installation may be postponed due to:

• Rain or wet surfaces.

• Strong winds or Cyclonic conditions.

• Lightning or thunderstorms.

• Unsafe scaffolding conditions.

• Power cuts.

• Restricted or unsafe access.

• Equipment failure.

• Any condition that may affect worker safety or installation quality.

A new installation date will be arranged according to availability.

Delays and Additional Visits

Additional transportation or labour charges may apply when:

• The site is closed or inaccessible.

• The installation area is not cleared.

• Vehicles or people prevent safe installation.

• Electricity is unavailable.

• The client or representative is absent.

• The wall or installation surface is unsuitable.

• The information or measurements provided by the client are incorrect.

• Other contractors or ongoing works prevent the installation.

Measurements and Site Information

• All signage is manufactured according to the measurements provided or approved by the client.

• The client is responsible for ensuring that all measurements are correct and suitable for the intended installation area.

• If the signage does not fit because the measurements supplied by the client were incorrect, incomplete or inaccurate, Mographic will not be responsible for the error.

• Any resizing, modification, correction or reproduction required due to incorrect client-provided measurements will be charged separately.

• Some signage cannot be enlarged, reduced or modified after production. In such cases, the client will be required to place and pay for a new signage order.

Items Not Included

Unless clearly mentioned in the quotation, installation does not include:

• Removal or disposal of existing signage.

• Metal supports or custom structures.

• Wall repairs or painting.

• Electrical work.

• Permits or authority approvals.

• Crane or special access equipment.

• Additional transportation or labour.

Permissions and Approvals

• The client is responsible for obtaining approval from the landlord, building management, mall management, municipality or any relevant authority.

• Mographic will not be responsible for penalties, removal requests or delays caused by missing approvals.

Damage After Installation

Mographic will not be responsible for damage caused by:

• Cyclones, extreme weather or strong winds.

• Water infiltration from the building.

• Electrical surges or unstable electricity.

• Vandalism or accidents.

• Building movement or structural damage.

• Work carried out by third parties.

• Unauthorised repairs, modifications or relocation of the signage.

Installation Location

• All signage installations are carried out within Mauritius only.